Terms of Service

Tubo Website Terms & Conditions

(Subscribers)

1. General Terms and Definitions

Welcome to Tubo! These Terms and Conditions govern your access to and use of Tubo website (the “Tubo Site”). By accessing and using the Tubo Site, you affirm that you are of legal age to enter into these Terms and Conditions, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms and Conditions. If you violate or do not agree to these Terms and Conditions, then your access to and use of the Tubo Site is unauthorized. 

If you are accessing or using the Services on behalf of a business (a “Subscriber”), you represent that you are authorized to bind that entity, and these Terms apply to the entity and its users.

You further acknowledge that you have fully understood and agree to be governed by the rules and regulations of each of the Tubo Services you are availing. 

These Terms and Conditions shall be effective, valid, and binding from the time of your download, activation, or use of the Tubo Site, except for those terms and conditions that will survive and remain effective beyond your account’s termination as stated in these Terms and Conditions, pursuant to law or regulation, or whose operation necessarily requires survival after the termination. 

Tubo reserves the right to amend these Terms and Conditions at any time without any prior notice. Any changes to these Terms and Conditions will be effective immediately upon posting on the Tubo Site, with an updated effective date. By accessing or using the Tubo Services after any changes to these Terms and Conditions have been made effective, you signify your agreement on a prospective basis to the amended or revised Terms and Conditions. Kindly periodically visit the link in the Tubo Site to these Terms and Conditions to ensure familiarity with the latest version thereof. 

DEFINED TERMS (In the Terms and Conditions): 

A few other key terms used in these Terms and Conditions:

UPDATES: We may update or modify these Terms and Conditions from time to time by notifying you of such changes by any reasonable means, including the posting a revised Terms and Conditions through the Tubo Site, and providing a linked page on the Tubo App. Any such changes will not apply to 

any dispute between you and us arising prior to the date on which we posted the revised Terms and Conditions incorporating such changes or otherwise notified you of such changes. By continuing to use or access the Tubo Site or the Tubo App after we post any changes, you accept the revised Terms and Conditions. We encourage you to visit this page regularly to ensure familiarity with the latest version of the Terms and Conditions.

 

2. Modular Services Precedence

The Services include (a) the Timekeeping Module operated by VIC and (b) the Tubo E-Wallet operated by TraxionPay under a white-label arrangement.

 

3. Access to the Services

A. Availability

Tubo will make the Services available to you pursuant to these Terms and Conditions and the applicable Registration Form(s) and Documentation in accordance with our Subscription Agreement for our Services. Tubo will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except (a) during Planned Downtime (of which We will give advance notice via Our Site or to the Account owner); and (b) for any unavailability due to reasons beyond the control of Tubo, including, but not limited to, force majeure, action of governmental agencies or third parties, or change in legislation. Tubo maintains Business Continuity and Disaster Recovery Plans tested at least annually in accordance with BSP Circular 808 (ITRM).

B. Support

Tubo will, at no additional charge, provide applicable standard customer support for its Services. For E-Wallet issues, contact VIC via in-app support or the contact in “Notices.” For Timekeeping Module access/usability questions, contact VIC per the instructions provided by your employer.

C. Modifications

You acknowledge that Tubo may modify the features and functionality of the Services during the Subscription Term available. Tubo will notify you of such modifications by any reasonable means, including the posting of a notice, for any planned discontinuation of any primary feature or functionality.

D. Additional Services

Tubo is constantly improving its Services. Hence, you acknowledge that Tubo may add services to the Tubo Site other than those described in Section 8 hereof.

Tubo will provide a notice for applicable and/or amended Terms and Conditions prior to your access and use of any additional service. Your access and use of any additional service will be considered acceptance of the applicable and/or amended Terms and Conditions, subject to compliance to applicable laws. Additional services may be subject to updated Terms.

 

4. Your Use of the Tubo Site

A. Content and Use

You certify that the Content you provide on or through the Tubo Site is accurate and that the information you provide on or through the Tubo Site is complete. You are solely responsible for maintaining the confidentiality and security of your account including Username and password. 

Tubo is not responsible for any losses arising out of the unauthorized use of your account. You agree that Tubo does not have any responsibility if you lose or share access to your account. Any agreement between you and the issuer of your payroll account will continue to govern your use of such method of payroll on the Tubo Site. You agree that Tubo is not a party to, nor privy to any such agreement, nor is Tubo responsible for the content, accuracy, or unavailability of any method used for payroll. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law or these Terms and Conditions, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the Tubo Site or any portion of the Tubo Site, and (2) charge, modify, or waive any fees required to use any Services, functionality, or other content available through the Tubo Site.

In connection with the Tubo Site, you will not:

B. Prohibited Content

You agree that you will not make available Content in connection with the Tubo Site that:

C. Login Management

Subject to any limitation on the number of individual Users available under the applicable Service Plan(s) to which You subscribed, access to and use of the Services is restricted to the specified number of individual Users permitted under Your subscription to the applicable Service to Your Enterprise account. You agree and acknowledge that each User Login shall only be used by one (1) designated individual User. You further agree and acknowledge that a User Login cannot be shared or used by more than one individual, but that User Logins may be reassigned to new individuals replacing former individuals who no longer require ongoing use of the Services. You and Your Users are responsible for maintaining the confidentiality of all User Login information for Your Account. Should Tubo discover that Your use of a Tubo Service is not in compliance with this Agreement or the Service Plan features and limitations on Our Site, Tubo reserves the right to charge You, and You hereby agree to pay for said usage in addition to other remedies available to Us. Each User Login is individually authenticated and logged; audit trails are kept for five (5) years.

D. Compliance

Use the Services for lawful purposes only. You shall not use the Site or App to facilitate money-laundering, terrorist financing, sanctions evasion, or other unlawful activities. We may monitor and report suspicious transactions under RA 9160 (‘AMLA’).

As between You and Tubo, You are responsible for compliance with the provisions of this Agreement by Users for any and all activities that occur under Your Account, which Tubo may verify from time to time. Without limiting the foregoing, You are solely responsible for ensuring that the use of the Services to store and transmit information is compliant with all applicable laws and regulations as well as any and all privacy policies, agreements or other obligations You may maintain or enter into with Users. You also maintain all responsibility for determining whether the Services or the information generated thereby is accurate or sufficient for Your purposes.

 

5. Your Tubo Enterprise

The functions of the Tubo Site and its Services require the creation of an account with Tubo. As part of the registration process, you will provide a Philippine phone number, set up a password, and provide information, such as, but not limited to, your complete name, email address, present and/or permanent address, date of birth, nationality, employment data, bank details, photo of yourself, and signature, which must be accurate and updated. You will provide your nature of business, company name, proof of company registration such as SEC or DTI registrations, business permit, and company TIN. You will also provide the names and e-mail addresses of individual Users permitted under your subscription under your account. You may not select or use a Username of another person or entity with the intent of impersonating him or it or use a Username of which another person or entity has rights without such person’s or entity’s authorization. We may also verify your registration information through a third-party verification partner/service provider, as we may deem necessary. In some cases, we may also ask you to provide additional details or information that can aid in verifying your identity.

You agree to take reasonable measures to protect the security of the Password that you use to access the Tubo Site and its Services and agree not to disclose the same to third parties. You are responsible for any activity in your account, whether or not you authorized the same. You shall immediately notify Tubo of any known or suspected unauthorized use of your account, or any known suspected breach of security, including loss, theft, or unauthorized disclosure of your password or any other relevant registration details provided.

You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification process. The information you provide will be used to determine if you are eligible to use the Tubo Site and its Services. Tubo reserves the right to suspend, deactivate, or limit your access to your Tubo account in the event that Tubo is unable to obtain or verify your information or for any reason whatsoever. Tubo shall process your personal data in accordance with the requirements of the Data Privacy Act of 2012, its implementing rules and regulations, the applicable issuances of the National Privacy Commission (NPC), and Tubo’s Data Privacy Statement, and Privacy Policy.

Tubo will perform Customer Due Diligence (CDD) per RA 9160 §9(a) and BSP Circular 706; you authorize VIC to verify identity through third-party providers and retain KYC records for five (5) years after account closure. Data collected is processed under the Data Privacy Act and our Privacy Notice issued pursuant to NPC Circular 16-01

You are responsible for providing accurate registration information, keeping your registration information up to date, and notifying Tubo in the event of any changes to the same. In addition, as new or certain Tubo Services may become available or be offered only on a select or promotional basis, supplementary information may be required from your end in order to enable or avail of the pertinent Tubo Services.

Acceptance of these Terms and Conditions signify that you are setting up your Tubo Account that is associated with your e-mail address.

Failure to comply with the above shall constitute a breach of this Agreement, which may result in the immediate termination of your account.

 

6. Monitoring by Tubo

Tubo will have the right (but not the obligation), in our sole discretion, to monitor, evaluate, and analyze Content, and any use of and access to the Tubo Site, including to determine compliance with these Terms and Conditions and any other operating rules that may be established by Tubo from time to time. Tubo will also have the right (but not the obligation), in our sole discretion, to edit, move, delete, or refuse to make available any Content made available through the Tubo Site, for any reason, including violation of these Terms and Conditions, whether for legal or other reasons. We may process account and transaction data for fraud monitoring, security and compliance under our legitimate interest and regulatory obligations (BSP Circular 1213, RA 11765 §8). Despite this right of ours, you are solely responsible for any Content you make available, and you agree to indemnify Tubo for all claims resulting from any Content you make available and Tubo assumes no responsibility or liability arising from the content of the Tubo Site in general or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in the same.

 

7. Materials Available on Tubo Site

Tubo and its third-party providers may make available various Materials. The Materials are for educational and informational purposes only, and errors may appear from time to time. Before you act in reliance on any Materials, you should confirm any facts that are important to your decision. Tubo makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials. If you find an error or notice something that does not look quite right on the Tubo Site, we would appreciate it if you let us know by contacting us. (Your feedback is a big part of what helps Tubo to get better at helping you!)

 

8. Services

The Tubo Site shall offer, but will not be limited to, the following Services:

A.Timekeeping – Available.

The timekeeping module embedded within the Tubo App is designed to work with the User’s phone and the phone’s internal GPS. Phones not equipped with internet connectivity or do not have GPS cannot use the Tubo App.

Another limitation is how the phone’s GPS records the User’s location. Certain phone models have a difficult time pinpointing the User’s exact location when the User is elevated, i.e. far from ground level. We therefore recommend that time in/out locations be set as close to ground level as possible. For example, if your office is on the 20th floor of a building, then we recommend setting the office location at the entrance of the building instead.

1. Payroll Management – Not yet available.

2. Leave Management – Not yet available.

3. Service Operators

You acknowledge and agree that:

 

         9. Third Party Sites

References on Tubo Site to any names, marks, products, or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services. Tubo is not responsible for the content of any third-party linked site or any link contained in a linked site, including any third-party social media or mobile app platform with which the Tubo Site operates or otherwise interacts, nor is Tubo

responsible for the acts or omissions of any operator of any such site or platform. Your use of any such third-party site or platform is at your own risk, and will be governed by such third party’s terms and policies (including its privacy policy).

 

10. Term

A.Subscription Term

Subscription Charges for each calendar month are invoiced on the 1st day of that month and are due on the 7th day, with 6 days grace period (e.g., January charges are invoiced on January 1 and due by January 7). Charges are calculated based on the number of active Individual Accounts recorded at 23:59 on the last day of the preceding month.

If payment is not made by the 8th day, the account will be suspended and certain restrictions will apply: Subscribers will lose access to reports, exports, and timekeeping modules, and log exports will be disabled. However, Users will still be able to log in, time in and out, and access the organizational module. Should payment remain unsettled by the 37th day, the suspension will continue, and on the 38th day (equivalent to two months of non-payment), all system functionalities will be fully disabled, resulting in the End Subscription.

B. Export of Information

For ninety (90) days after the effective date of End Subscription or expiration of this agreement, upon Your request, We will make Your information available to You for export or download as provided in the Documentation. Thereafter, on the 91st day, We will have no obligation to maintain or provide any information, and, as provided in the Documentation, We will, unless prohibited by law or legal order, delete all Timekeeping data and other information in Our Services in accordance with our Privacy Notice.

C. Mutual Termination for Cause

A Party may terminate this Agreement for cause (a) upon written notice to the other Party of a material breach if such breach remains uncured at the expiration of thirty (30) days from the date of the breaching Party’s receipt of such written notice; or (b) if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

Upon any termination or non-renewal, User access to the Timekeeping Module will cease. Users’ Tubo E-Wallets (operated by VIC) are not affected by the Subscriber’s termination and remain subject to VIC’s E-Wallet terms.

If this Agreement is terminated by Us in accordance with this section, You will pay any unpaid fees covering the remainder of the Subscription Term pursuant to all applicable Order Forms. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.

D. Payment Upon Termination

Except for Your termination under Section 10.C, if You terminate Your subscription to a Service or cancel Your Enterprise Account prior to the end of Your then effective Subscription Term, or if We terminate or cancel Your Enterprise Account pursuant to Section 10.C, in addition to any other amounts You owe, you must immediately pay any then unpaid/remainder Subscription Charges.

E. No Refunds

Except for Your termination rights under Section 10.C, if You elect to terminate Your subscription to the Service or cancel Your Enterprise Account prior to the end of Your then current Subscription Term, no refunds or credits for Subscription Charges or other fees or payments will be provided to You.

F. Record-Retention and Deletion

We retain transaction and account records for five (5) years from transaction date or account closure, and longer if required by law or regulators.

 

       11.Payment,Billing and Plan Modification

           A. Payment and Billing

Subscription Charges are due in full at the start of every Term unless otherwise expressly agreed upon by the Parties in a separate written Agreement signed by both Parties. You are responsible for providing valid and current Enterprise Account information and You agree to promptly update Your Enterprise Account information, including payment information, with any changes that may occur (for example, a change in Your billing address or credit card expiration date). Subscription Charges for each calendar month are invoiced on the 1st day of that month and are due on the 7th day, with 6 days grace period (e.g., January charges are invoiced on January 1 and due by January 7). You acknowledge that Subscription Charges must first be paid before the Services may be accessed and used by You, unless you are accessing and using the same under a free trial in accordance with Section 14 hereof.

If You do not update payment information upon Our request, in addition to Our other remedies, We may suspend or terminate access to and use of Services by You and your individual Users.

B. Upgrade

If You choose to increase the number of Users authorized to access and use Services during Your Subscription Term, any incremental Subscription Charges associated with such upgrade will be charged on your next Subscription Term. In any future Subscription Term, Your Subscription Charges will reflect any such upgrade.

C. Downgrade

You may choose to reduce the number of Users during Your Subscription Term. If You desire to reduce the number of Users, Subscription Charges for such downgrade during your current Subscription Term will not be refunded. In any future Subscription Term, Your Subscription Charges will reflect any such downgrade.

D. Taxes

You are only responsible for paying all Taxes that are legally required to be paid by You according to your local tax regulations. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced. In no case will you be responsible for paying any Taxes that are Our responsibility under any applicable law.

E. Payment Channels

We will accept payments via QRPH or bank transfer.

F. Payment Portals

If You mandate Tubo to use a vendor payment portal which charges Tubo a fee or a percentage of any uploaded invoice as a required cost of doing business, You shall be invoiced by Tubo for, and You are obligated to pay, the cost of this fee.

 

12. Tubo Wallet (Corporate Settlement Wallet)

Funds maintained in the Tubo Wallet shall be issued and safeguarded by TraxionPay Inc., the BSP-licensed Electronic Money Issuer that operates the Tubo E-Wallet. Ventaja International Corp. provides only the platform interface and does not issue or hold e-money. Until Ventaja obtains its own EMI license, the e-money wallet services are provided by TraxionPay Inc. under a white-label arrangement. Such E-Money will be fully backed by unencumbered liquid assets equal to outstanding e-money pursuant to BSP Circular 649 §5(D). E-Money does not earn interest and is redeemable at par; TraxionPay will safeguard funds and submit quarterly certifications to BSP.

For compliance purposes, the Subscriber shall submit the documentary requirements depending on the company’s legal structure: (1) Corporation or (2) Sole Proprietor. Refer to Annex C for the detailed list of requirements.

    1.  
        13. Tubo E-Wallet (End-Users)

The Tubo E-Wallet is operated by TraxionPay Inc., which performs onboarding, KYC, settlement, and compliance under BSP supervision. Ventaja provides the Tubo interface but is not the issuer or custodian of funds. VIC acts solely as a technology and service provider for the Tubo platform; it is not an Electronic Money Issuer, bank, or financial institution. E-money is issued, held, and redeemed exclusively by TraxionPay Inc., a BSP-licensed EMI. All claims related to e-money balances or transactions are the responsibility of TraxionPay Inc. and Ventaja shall not be liable for the acts, omissions, or insolvency of TraxionPay Inc., its partner banks, or other payment intermediaries.

In case of inconsistency, the E-Wallet terms control for E-Wallet matters. You may fund or withdraw from your Tubo Wallet only through Tubo-accredited channels as listed in the Tubo App or Website. You authorize Tubo to automatically debit your Wallet for such transactions, provided there are sufficient funds on the scheduled date. All applicable fees will be displayed before confirmation and may be updated with prior notice.

Users are financial consumers under RA 11765 and may file complaints through Tubo’s FCPAM and the BSP Consumer Assistance Mechanism. For unauthorized transactions, VIC will follow BSP Circular 1169 error-resolution timelines (acknowledge within 2 days, resolve within 10 days extendible to 45 for complex cases). All financial consumer rights under Republic Act No. 11765 (Financial Consumer Protection Act) in connection with the Tubo E-Wallet shall be exercised primarily against TraxionPay Inc., the licensed EMI.

Upon issuance of an EMI license to Ventaja International Corp. by the Bangko Sentral ng Pilipinas, these provisions shall automatically update to designate Ventaja as the EMI and PIC for E-Wallet Data. Any references to ‘VIC’ as operator of the E-Wallet shall, during the white-label period, be construed as referring to TraxionPay Inc.”

 

14. Free Trial

If You register for a free trial for the Services, We will make such Services available to You on a trial basis free of charge until the earlier of (a) the end of the free trial period; (b) the start date of any subscription to the Services purchased by You; or (c) termination of the trial by Us in Our sole discretion. These Terms and Conditions may appear on the trial registration web page and are legally binding during the free trial period.

Any information you enter into a Service, and any configurations or customizations made to a Service by or for You, during your free trial will be permanently lost unless You purchase a subscription to the 

same Service as covered by the trial before the end of the trial period.

 

15. Intellectual Property

The Tubo Site and all Materials, and all copyrights, trademarks, trade dress, and other intellectual property rights there (collectively, the IP) are owned or controlled by or licensed to Tubo, and are protected by trademark, copyright, and other intellectual property laws. Materials are licensed (not sold) to end Users. Subject to your compliance with these Terms and Conditions, and solely for so long as you are permitted by Tubo to use the Tubo Site, you may access, view, download, and print the Materials for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark, or other proprietary designations contained on all Materials; (2) do not modify or alter the Materials in any way; and (3) do not provide or make available the Materials to any third party in a commercial manner. In addition, subject to your compliance with these Terms and Conditions, and solely for so long as you are permitted by Tubo to use the Tubo Site, we permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the Tubo App on a mobile device that you own or control, solely for your personal, non-commercial use. If you fail to comply with any of the terms or conditions of these Terms and Conditions, you must immediately cease using the Tubo Site.

No license, right, title, or interest in the Tubo Site or any Materials is transferred to you as a result of your use of the Tubo Site or your accessing, viewing, downloading, or printing of the Materials. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Materials or the Tubo Site. The Tubo Site and Materials may be used only as a personal resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Tubo Site and the Materials is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of the Tubo and Materials is the exclusive property of Tubo and is also protected by laws.

Tubo names and logos, and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of the Tubo Site are trademarks or of Tubo in the Philippines and other countries.

 

16. Privacy

Tubo will take appropriate measures to protect your privacy as you use the Tubo Site and its Services. You acknowledge that any personal information that you provide through the Tubo Site will be used by Tubo in accordance with Tubo’s Privacy Policy, which may be updated by Tubo from time to time. By using the Tubo Site and its Services, you also agree to be legally bound by Tubo’s Privacy Policy.

 

       17. Personal Information Processing Consent – Role Allocation

A. Timekeeping Module. For the Tubo E-Wallet, TraxionPay, Inc. is the Personal Information Controller (PIC) for all E-Wallet Data during the white-label period. VIC acts only as a Personal Information Processor (PIP) providing technical integration, and shall not use or access such data except as necessary to provide support. For the Timekeeping Module, the Subscriber is PIC; VIC may act as PIP only as necessary under the Subscriber’s instructions.

      1. Scope. You consent to VIC’s collection and processing of E-Wallet Data for the following purposes:
          • onboarding, KYC, sanctions screening, transaction monitoring, fraud and risk management, dispute handling, chargebacks, reconciliation, accounting, and regulatory compliance (including AML/CTF);
          • operating, maintaining, and improving the Tubo E-Wallet and related payments services, including service analytics and product development;
          • customer care and incident response;
          • necessary sharing with third parties (see paragraph (3)) to perform or support the foregoing; and
      2. Lawful Bases. VIC processes E-Wallet Data on the basis of your consent, performance of a contract, compliance with legal obligations (including AML/CTF), and VIC’s legitimate interests (e.g., fraud prevention and service improvement), as permitted by the DPA.
      3. Necessary Third-Party Sharing (no extra opt-in). You authorize VIC to share E-Wallet Data with: (a) VIC affiliates and service providers; (b) partner banks, card/payment networks, cash-in/out agents, gateways and payment facilitators; (c) identity/KYC, sanctions, fraud-risk and credit-reference providers; (d) auditors, legal and tax advisors; and (e) government/regulatory/law-enforcement authorities, to the extent necessary to operate the e-wallet, process transactions, manage risk, and comply with law.
      4. Data Breach Notification: In case of a personal data breach, VIC shall notify the National Privacy Commission (NPC) and affected data subjects within seventy-two (72) hours from knowledge of the breach, in accordance with NPC Circular No. 16-03, Section 6.
      5. Marketing Partners (separate opt-in). With your separate, explicit marketing opt-in collected in-app, VIC may use and share limited E-Wallet Data with Marketing Partners for personalized offers and co-marketing. You may withdraw marketing consent at any time in the App; withdrawal does not affect prior lawful processing.
      6. Any-Purpose Use (optional explicit opt-In). With your separate, explicit opt-in (not required to use the E-Wallet), you authorize VIC to use your Purchasing and Payment History for any purposes VIC determines, including but not limited to analytics, audience creation, product development, cross-context advertising, and sharing with third parties for their own purposes. You may withdraw this consent at any time in the App. Withdrawal does not affect prior processing carried out while the consent was active.
      7. Cross-Border Transfers. You consent to cross-border transfers of E-Wallet Data (e.g., to Singapore and other jurisdictions where VIC or its providers are located). VIC will implement appropriate organizational, physical, and technical safeguards consistent with the DPA and NPC issuances.
      8. Retention. VIC  will retain personal and transaction records for a minimum of five (5) years from the date of transaction or account closure or only for as long as necessary to fulfill the purposes above and as required by applicable law/regulatory retention (including AML record-keeping).
      9. Aggregated/De-Identified Use (any purpose). VIC may create and use aggregated or de-identified datasets derived from E-Wallet Data and Purchasing and Payment History. VIC may use and share such aggregated or de-identified data for any purpose (including analytics, service improvement, research, and commercial purposes), provided that it does not reasonably identify you.
      10. Your Rights. You may exercise your DPA rights (access, correction, deletion where applicable, data portability, objection, and withdrawal of consent) by contacting VIC’s Data Protection Officer (see Section 31). Certain requests may affect VIC’s ability to provide the E-Wallet or may be restricted by law (e.g., AML record retention)
      11. Independent Controller. For E-Wallet Data, VIC acts as an independent PIC; any separate processing by the Subscriber (your employer) for HR/timekeeping remains under the Subscriber’s control as PIC and is outside VIC’s control.

B. Tubo E-Wallet. For the Tubo E-Wallet, VIC is the Personal Information Controller (PIC) for all E-Wallet Data. It may also act as PIP for limited support (hosting/analytics/support) per VIC’s instructions.

C. Separate Records. Timekeeping Data is not used for e-wallet marketing; E-Wallet Data is not used for HR/timekeeping decisions, unless a lawful basis expressly permits and (where required) separate, explicit consent is obtained.

D. Data Subject Rights. In accordance with the DPA, data subjects have the following rights:

Marketing consents for end-users of the Tubo E-Wallet are set out in Section 17. Marketing consents for Subscribers (enterprise customers) are set out in Section 20.

 

18. Disclaimer of Warranties

The Tubo Site, and all content, materials, products, services, functionality, and other items included on or otherwise made available to you through the Tubo Site, is provided by Tubo on an As Is and As Available basis. No Tubo Entity makes any representation or warranties of any kind, express or implied, as to the operation of the Tubo Site or the content, materials, product, services, functionality, or other items included on or otherwise made available to you through the Tubo Site. Without limiting the generality of the foregoing, Tubo makes no warranty: (1) on the quality or accuracy of transactional data or information received or transmitted using the Tubo Site; (2) on any service availed of using the Tubo Site; (3) that the Tubo services will be uninterrupted or error-free; or (4) that any particular outcome or information will be obtained

To the fullest extent permissible by applicable law, the Tubo entities disclaim all warranties, express or implied including implied warranties of merchantability and fitness for a particular purpose. You Acknowledge that, to the fullest extent provided by applicable law, your use of the Tubo Site is at your sole risk. This Section does not limit the terms of service offered by a third-party provider of a service made available by Tubo to you through the Tubo Site. This disclaimer constitutes an essential part of these Terms and Conditions. To the fullest extent permitted by applicable law, you assume full responsibility for your use of the Tubo site and agree that any information you send or receive during your use of the Tubo Site may not be secured and may be intercepted or otherwise accessed by unauthorized parties. You agree that, to the fullest extent permitted by applicable law, no Tubo entity is responsible for any loss or damage to your property or data that results from any materials you access or download from the Tubo Site.

 

19. Limitation of Liability

Tubo is not liable for any claims, including but not limited to claims arising from, in connection with, or as a result of any or all of the following:

    1. Any unauthorized use without intentional fault or gross negligence of Tubo;
    2. If the User is unable to perform or complete any transaction due to service unavailability of Tubo’s Site, Tubo’s App, the User’s phone, SIM, GPS or internet provider;
    3. Any delay, interruption, or termination of the Tubo transaction due to reasons beyond the control of Tubo; including force majeure, action of governmental agencies or third parties, or change in legislation; and/or
    4. Any misrepresentation, fraud, or misconduct by any third party.

Ventaja shall not be liable for any claims, losses, or damages arising from or relating to the issuance, storage, transfer, or redemption of e-money or other e-wallet operations, which are solely under the control and responsibility of TraxionPay Inc.

In the event of any legal action filed by the Subscriber against Tubo, Tubo’s total liability to the Subscriber shall be limited solely to the amount of Subscription Charges actually received by Tubo in the previous twelve (12) months since the damage occurred and proven by the Subscriber due to intentional fault or gross negligence solely attributable to Tubo.

Tubo may impose limits on wallet balance, transaction amounts, and number of accounts or devices per user, in compliance with regulatory requirements and risk controls. If your Tubo Wallet balance becomes negative (overdraft), Tubo reserves the right to recover the amount by debiting future cash-ins.

 

20. Notice of Date Practices

A. Cookies

Whenever You interact with Our Services, We automatically receive and record information on Our server logs from the browser or device, which may include IP address, “cookie” information, and the type of browser and/or device being used to access the Services. When We collect this information, We only use this data to provide the Services or in aggregate form, and not in a manner that would identify Users personally.

If you wish to deny the use and saving of cookies from the Services in your computers, you should take the necessary steps in the security settings of your browser to block all cookies from the Services or to prompt you before accepting cookies. If you do not accept cookies, however, you may not be able to use all aspects of the Services.

B. Communicating With You

We may communicate with You and send You product announcements and promotional offers or contact You about the Services based on Our legitimate interest under applicable laws to offer information about the Services. If You do not want to receive communications from Us, please use the unsubscribe option found in all such emails or indicate this preference by sending an email to csupport@tubo.ph and provide us with the name and email address of each User that no longer wishes to receive these communications. You will continue to receive transactional messages that are required for Tubo to provide the Services to You (e.g. product usage notifications).

C. Promoting the Services

We may share aggregated and/or anonymized information regarding Your use of the Services with third parties for marketing purposes based on Our legitimate interest under applicable laws to develop and promote Service(s). We never disclose aggregated and/or anonymized information to a third party in a manner that would identify You as the source of the information.

D. Marketing

You consent to being named as a customer of Tubo on Tubo Sites, and in other marketing materials distributed by Tubo (which may include emails and other web and print materials) (collectively, “Tubo Marketing Materials”). In connection with such activity, Tubo may also display Subscriber’s trademarks, service marks, and/or logos in Tubo Marketing Materials. The foregoing shall be deemed a worldwide, nonexclusive and (except as set forth herein) irrevocable license to the use of Subscriber’s name, trademarks, service marks, and logos for this purpose.

You also agree to be referenced in press releases, case studies prepared by Tubo, Tubo’s announcement of its financial results and Tubo investor relations materials (collectively “Tubo Press Materials”). In connection with such activity, Tubo may also use and display Subscriber’s trademarks, service marks, and/or logos in Tubo Press Materials. The foregoing shall be deemed a worldwide, nonexclusive and (except as set forth herein) irrevocable license to the use of Subscriber’s name, trademarks, service marks, and logos for this purpose.

E. Data Sharing and Survival

For the avoidance of doubt, You hereby acknowledge and agree that the members of Tubo may share with each other any and all information relating to the User for any legitimate business purpose including, but not limited to, fraud and risk management, sales and marketing activities, product and system development and innovation, customer experience management and improvement, and market research.

The foregoing consents and authorizations shall continue for the duration of, and shall survive the termination of, this Agreement, or any other transactions, dealings, arrangements, and accounts which you may have with, or avail from, Tubo. For E-Wallet Data, TraxionPay Inc. acts as the Personal Information Controller (PIC), and any sharing follows Section 17.A of these Terms

 

21. Compliance with Aoolicable Laws

You must comply with all applicable laws regarding the proper use of Tubo Site connected to the internet. Your unauthorized use of Tubo or unauthorized, improper or fraudulent use of your account shall subject you or any Third-Party to a claim for damages, and/or criminal liability in accordance with applicable laws, including but not limited to the following provisions of law:

Tubo reserves the right to investigate complaints or reported violations of these Terms and Conditions and to take appropriate actions against those found to be in violation. You must timely inform Tubo of any knowledge of improper or illegal use of Tubo or your Tubo Account.

 

22. Indemnification

You agree to hold Ventaja harmless from any and all claims relating to e-wallet services, including but not limited to fund custody, settlement, reversals, chargebacks, or technical outages attributable to TraxionPay, arising from or related to your misuse of the Tubo Site or any breach by you of these Terms and Conditions. Tubo reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with Tubo if and as requested by Tubo in the defense and settlement of such matter.

 

23. Disputes and Applicable Law

All disputes under these Terms shall be governed by Philippine law and filed exclusively in the proper courts of Pasig City, Philippines.

The Parties shall first endeavor to resolve disputes through good-faith negotiations. Before resorting to arbitration or court, financial consumers may elevate unresolved complaints to the BSP Consumer Assistance Mechanism pursuant to BSP Circular 1169. If unresolved, disputes shall be submitted to mediation and/or arbitration in accordance with Republic Act No. 9285 (Alternative Dispute Resolution Act of 2004) in the Philippines, unless otherwise required by applicable law.

 

24. Suspension or Deactivation

You acknowledge that, in the following cases, Tubo has the right to deactivate your account with or without prior notice depending on the ground for deactivation:

    1. the information and documents provided by the Subscriber to Tubo, including those required for registration, is/are fictitious, false, or forged;
    2. the account is being used for fraudulent/suspicious transactions or unlawful activities or by an unauthorized person;
    3. the Tubo account is dormant. For the avoidance of doubt, the Tubo account is considered dormant if it has no activity for at least six (6) months from the date of the last renewal of the subscription activity; or
    4. when the deactivation is pursuant to an order of the governmental agency, court, law, or regulation.

The Subscriber shall hold Tubo free and harmless from any Claims arising from this section unless such Claims are proven to be due to the fault or gross negligence of Tubo.

A. Handling of Funds During Suspension. During suspension, your account and related services may be temporarily disabled, but any remaining wallet balance shall remain intact and accessible upon successful verification and reinstatement of your account. No transactions may be made while the account is suspended.

B. Deactivation and Closure. If your account is deactivated or closed—whether voluntarily by you or by Tubo due to prolonged inactivity or violation of these Terms—Tubo shall:

 

25. Consent

Consent given by the User to a subsidiary or affiliate of Tubo for any of Tubo’s Services involving   the  use, processing, and/or disclosure of the User’s Tubo Account information shall be deemed to be consent given to Tubo.

 

26. General

These Terms and Conditions represent the complete agreement and understanding between you and Tubo and supersede all prior agreements and representations between the parties with respect to the subject matter of these Terms and Conditions. These Terms and Conditions do not, and shall not, be construed to, create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and Tubo. Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms and Conditions is held to be unenforceable for any reason, such provision will be reformed only to the extent necessary to make it enforceable and the other terms of these Terms and Conditions will remain in full force and effect. The failure of Tubo to act with respect to a breach of these Terms and Conditions by you or others does not constitute a waiver and will not limit Tubo’s rights with respect to such breach or any subsequent breaches. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms and Conditions without restriction. Any use of the term including or variations thereof in these Terms and Conditions shall be construed as if followed by the phrase without limitation.

 

27. Notice

Notices to you (including notices of changes to these Terms and Conditions) may be made via posting to the Tubo Site or by e-mail (including in each case via links), or by regular mail. Without limitation, a printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

28. Confidentiality

The User shall keep the terms of this Agreement strictly confidential and shall not disclose any of the terms herein to any third party without the consent of Tubo, except in case any disclosure is required by any applicable law or order of any regulatory authority.

 

29. Good Faith

You shall perform all such acts, undertakings and obligations imposed on them under these Terms and Conditions in good faith, execute and deliver such other documents, instruments, or agreements as may be necessary in order to give effect to the intent underlying these Terms and Conditions or to fully implement or consummate the transactions contemplated hereunder, and will not willfully take or omit to take any action which would frustrate the spirit and intent underlying these Terms and Conditions.

 

30. Separability

If any one or more of the provisions of these Terms and Conditions or any document that may be executed in connection therewith shall be invalid, illegal or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein or in any other related document shall not in any way be affected or impaired and shall remain in full force and effect.

 

31. How to Contact Us

For all Tubo matters including Timekeeping and E-Wallet Data (PIC: VIC): Ventaja International Corp. (Philippines), Attn: Data Protection Officer, 2407 One San Miguel Office Condominium, San Miguel Ave. Ortigas Center, Pasig City, Philippines; mlondon@payremit.com

For e-wallet-related concerns, including e-money issuance, balances, and fund redemptions, please contact TraxionPay Inc. via its Consumer Assistance Channels as indicated in the Tubo App.

 

32. Onboading & Support

Onboarding is free and includes unlimited online support and training plus two (2) site visits (head office or deployment site). Additional visits are charged at the rates published at tubo.ph/pricing, incorporated by reference and subject to change without amendment to these Terms.

 

33. Enhancements or Customizations

Enhancements or customizations (e.g., new reports, features, integrations) requested by Subscriber must be covered by a separate Quotation/Conforme (See Annex C) executed before development commences. Fees for approved enhancements are payable via the Tubo Wallet (Corporate Settlement Wallet). Tubo may also process agreed minor ad hoc charges (e.g., special data exports) via the Wallet without requiring a new Quotation.

Annex A – Subscription Charges for Companies (Not an Agency)

Period

Min. monthly fee

Fee per User

Maximum

number of Users

Until Dec. 31, 2024

None

None

None

From Jan. 1, 2025 to

Dec. 31, 2025

PHP 7,500.00

Not applicable

50

From Jan. 1, 2025 to

Dec. 31, 2025

PHP 7,500.00

PHP 100.00 per User in excess of 50 Users

None
    1. The term is one (1) calendar month.
    2. The number of Users is counted at the end of every Term. This number is the basis for subscription charges at the start of the following Term.
    3. You may add Users at any time during the Term. These Users will be free of charge until the end of the current Term.
    4. There is no refund or rebate for Users who stop using Tubo during the current Term.
    5. You are required to settle the amount due within seven (7) days of the start of every Term.

Annex B – Subscription Charges for Agencies

Period

Min. monthly fee

Fee per User

Maximum number of Users

Until Dec. 31, 2024

None

None

None

From Jan. 1, 2025 to

Dec. 31, 2025

PHP 25,000

Not applicable

500

From Jan. 1, 2025 to

Dec. 31, 2025

PHP 25,000

PHP 50.00 per User in excess of 500 Users

None
    1. The term is one (1) calendar month.
    2. The number of Users is counted at the end of every Term. This number is the basis for subscription charges at the start of the following Term.
    3. You may add Users at any time during the Term. These Users will be free of charge until the end of the current Term.
    4. There is no refund or rebate for Users who stop using Tubo during the current Term.
    5. You are required to settle the amount due within seven (7) days of the start of every Term.

Annex C – Documentary Requirements for Tubo Wallet

(Corporate Wallet Settlement) Registration

FOR CORPORATIONS

The following documents are required from Subscribers operating as a Corporation:

    1. SEC Certificate of Incorporation
    2. General Information Sheet (GIS)
    3. BIR Certificate of Registration (COR)
    4. Valid Government-Issued Identification Cards of all Authorized Representatives
    5. Secretary’s Certificate designating the Authorized Representative(s) and confirming their authority to transact on behalf of the Corporation

 

FOR SOLE PROPRIETORSHIPS

The following documents are required from Subscribers operating as a Sole Proprietor:

    1. DTI Certificate of Business Name Registration
    2. BIR Certificate of Registration (COR)
    3. Valid Government-Issued Identification Cards of all Authorized Representatives
    4. Letter of Authorization designating the Authorized Representative(s) and confirming their authority to transact on behalf of the business

 

DECLARATION AND ACKNOWLEDGEMENT

The Subscriber certifies that all submitted documents and information are true and up to date, and agrees to promptly report any changes and provide updated requirements for continued compliance.

Authorized Representative: _______________________________

Designation/Position: ___________________________

Company Name: _________________________________

Signature: ______________________ Date: ________________

Annex D – Tubo Enhancements & Customizations Conforme

Date:

Subscriber: [Company Name]

Enterprise Account No.:

1. Requested Enhancement/Customization

[Briefly describe the requirement. Attach sample format or process flo  if applicable.]

2. Fees/Charges Professional Fees: ₱[ ]

Other Costs (if any): ₱[ ]

Total: ₱[ ]

All amounts shall be billed to and settled by Subscriber through its Tubo Wallet (Corporate Settlement Wallet), in accordance with Section 11–13 of the Tubo Terms and Conditions.

3. Terms

 

We confirm our acceptance of the scope, fees, and terms stated above.

For Subscriber:

Authorized Representative:  Name/Designation:  Date: 

For Tubo:

Authorized Representative:  Name/Designation:  Date: